Returns & Exchanges

At Ember®, we stand behind the quality of our home essentials and offer a 30-day return policy for items in their original condition and packaging. If you are not completely satisfied with your purchase, we are here to provide a seamless exchange or refund process.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Shipping Label

Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items.

3

Drop Off Your Package

Take your package to the nearest authorized shipping carrier location or schedule a pickup for your convenience.

4

Receive Your Refund

After our warehouse team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing