Frequently Asked Questions
Everything you need to know about your Ember® experience.
What is the standard shipping timeframe for Ember® products?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. generally arrives within 3-5 business days, while expedited options are available at checkout.
Does Ember® offer a warranty on smart home products?
Yes, all Ember® hardware products come with a one-year limited warranty that covers defects in materials and workmanship under normal use from the date of original retail purchase.
What is your return policy for home decor and electronics?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.
How do I clean and maintain my Ember® temperature-controlled mugs?
Ember® mugs should be hand washed only. Do not use the dishwasher or submerge the bottom of the mug in water. Use a soft sponge and mild soap to maintain the ceramic coating.
Are Ember® products compatible with both iOS and Android?
Absolutely. The Ember® app is available for download on both the Apple App Store and Google Play Store, allowing you to control your devices from any modern smartphone.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure checkout experience.